Last updated: February 2026
1. Who we are
AWARD Director & Employee Benefits Ltd is an Appointed Representative of The Right Mortgage Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered address: 13 Hanover Square, Mayfair, London, W1S 1HN. Registered in England and Wales. Company no. 13375351.
For any questions about this privacy policy, please contact us at andrew@award-financial.co.uk or call 0203 880 7473.
2. What data we collect
We may collect the following personal data when you interact with us:
Information you provide directly
- Name, email address, phone number, and company name (via our contact form)
- Details about your business protection needs and existing arrangements
- Financial and employment information necessary for providing advice and arranging policies
- Health information where required for insurance applications
Information collected automatically
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referring website or search terms used to find us
3. How we use your data
We use your personal data for the following purposes:
- Providing financial advice — to assess your needs, research the market, and recommend suitable products
- Arranging insurance policies — to submit applications to insurers on your behalf
- Responding to enquiries — to reply to messages submitted through our contact form
- Regulatory compliance — to meet our obligations under FCA rules, including record-keeping and complaints handling
- Improving our service — to understand how our website is used and make improvements
4. Legal basis for processing
We process your personal data on the following legal bases:
- Contractual necessity — to provide you with financial advice and arrange policies
- Legal obligation — to comply with FCA regulations and other legal requirements
- Legitimate interest — to respond to enquiries and improve our services
- Consent — where we ask for your explicit consent, such as for marketing communications
5. Who we share your data with
We may share your personal data with:
- Insurance providers — to obtain quotes and submit applications on your behalf
- The Right Mortgage Ltd — our principal firm, as required for regulatory oversight
- Solicitors and accountants — where you have asked us to coordinate with your professional advisers (e.g., for trust arrangements or shareholder agreements)
- Regulatory bodies — including the FCA and Financial Ombudsman Service, where legally required
- Service providers — including our website hosting provider and form processing service, who act as data processors on our behalf
We will never sell your personal data to third parties or share it for marketing purposes without your explicit consent.
6. How long we keep your data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Client records — retained for a minimum of 6 years after our business relationship ends, as required by FCA rules
- Contact form submissions — retained for 12 months if you do not become a client
- Website analytics data — retained for 26 months
7. Cookies
Our website uses minimal cookies:
- Essential cookies — required for the website to function correctly (e.g., form submission)
- Analytics cookies — to understand how visitors use our site (anonymised)
We do not use advertising or tracking cookies. You can control cookies through your browser settings.
8. Your rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data (subject to legal retention requirements)
- Restriction — ask us to limit how we use your data
- Portability — request your data in a machine-readable format
- Objection — object to our processing of your data based on legitimate interests
- Withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at andrew@award-financial.co.uk.
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted communications, secure storage, and access controls.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We would appreciate the chance to address your concerns directly first — please contact us at andrew@award-financial.co.uk.
11. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.